Broadworks call center

By | 06.12.2018

Newly designed Web Clients — redesigned, user-friendly web interfaces enable agents to more efficiently handle calls and improve a supervisor's ability to monitor local and remote activity in order to effectively manage their call center to ensure high customer satisfaction. In addition, innovative features in BroadWorks Call Center that are unavailable in legacy systems extend the opportunity to serve the broader enterprise market. For additional information, visit www.

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The BroadWorks Call Center solution now supports all call center environments, from a small informal workgroup or individual that needs basic call cejter, queuing, and simple reporting, to advanced distributed, wholesale and in-house call centers. The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from the results anticipated by these forward-looking statements, including, but not limited to whether the BroadWorks Call Center solution and the enhancements thereto will be successfully adopted by service providers and result in benefit to our service provider customers and others, as well as those factors contained in the "Risk Factors" section of BroadSoft's Form Q for the quarter ended March 31,filed with the Securities and Exchange Commission on May 9,and in BroadSoft's other filings with the SEC.

Using BroadWorks Call Center, large and small enterprises can set up call centers anywhere in the world with PCs and a broadband connection-without additional browdworks, PC-resident software, or traditional phone lines.

Agents can even work cfnter with access to all call features, distributing call center functionality to meet the demands of global enterprises.

Incoming calls pop up on a Web interface showing information associated with the incoming call Real-time and historical reports: Integrated with cenher BroadWorks platform, BroadWorks Call Center simplifies service packaging, eases customer adoption, and speeds up service rollout-without the burden of customer premises equipment.

Supervisors calll find these reports helpful in managing costs by determining appropriate staffing levels, while also effectively handling peak hours in Call Center demand.

These forward-looking statements may be identified by their use of terms and phrases such as "believe," and other similar terms and phrases and include statements regarding the capabilities, and expected benefits to service providers and customers, of the enhancements to the BroadWorks Call Center solution.

BroadWorks Call Center allows agents to perform call control functions directly from their desktops for IP phones, analog phones, or BroadWorks Communicator softphones. BroadSoft, now a part of Cisco, is a technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. Gaithersburg, MD 12 September.

BroadSoft Bolsters BroadWorks Call Center Capabilities

BroadWorks Call Center is an integrated, full-featured, hosted solution for managing customer contacts with all the advanced voice and multimedia applications of BroadWorks. The BroadWorks Call Center Supervisor client application gives managers superior management capabilities to monitor and record agent calls, and determine training gaps and requirements. BroadWorks Call Center also supports traditional call center features, such as forwarding incoming calls to an overflow number when the queue is overloaded, and automatically presenting calls to agents who are on duty.

We aim to empower users and teams to share ideas and work simply to achieve breakthrough performance.

BroadWorks Call Center Agent client application features a simplified interface that enables call center agents to answer, direct, and complete calls more quickly to increase productivity and improve caller satisfaction. Also, a call center supervisor can assign any BroadWorks personal service, such as Call Forwarding, Call Notification and Call Screening, to a call center agent to customize the call center group. BroadWorks provides these applications with the reliability, redundancy, scalability and regulatory capabilities required to deliver carrier-class service.

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of Service Provider Benefits For service providers, BroadWorks Call Center delivers a comprehensive, hosted call center solution that appeals to the underserved small and medium enterprise SME market.

For service providers, BroadWorks Call Center delivers a comprehensive, hosted call center solution that appeals to the calll small and medium enterprise SME market.

These new capabilities provide telecommunications service providers with the flexibility and scalability to extend their hosted call center offering into enterprises with higher call volumes and more complex reporting requirements.

Cost Savings — Limited upfront capital investment and predictable operating expenses. Enhanced Reporting — broader real-time and historical centeg metric capture enables call cnter supervisors to optimize their local or global workforce, with the use of new pre-configured, scheduled and customizable reports.

We aim to empower users and teams to share ideas and work simply to achieve breakthrough performance.

BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks.

The advanced broadworsk available through the BroadWorks Call Center solution give supervisors access to caller activity, such as call abandonment rate, averages time to answer, wait time, and call duration. Gaithersburg, MD 13 September.

Business Continuity — Calls are queued in the telecommunications service provider's network and can be quickly and easily re-routed to centsr locations in case of service disruption.

BroadWorks - Call Center

Operational Flexibility — Ability to quickly and efficiently handle unexpected call volume, without negatively impacting customer wait times. Agent availability, call cal, and agent close times. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers.

New Service Integration — Customized capabilities are easily cll through the use of application programming interfaces APIs. Efficient Supervision of a Virtual Workforce — Management of multi-site, mobile and remote agents with a single, central queue.

BroadSoft, now a part of Cisco, is a technology innovator in cloud PBX, unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. All information in this press release is as of September 13, About BroadSoft BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks.

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